It is important to recognise a Premium membership removes our restrictions on your download speed but does not guarantee you faster downloads. The download speed cap on Nexus Mods ensures we can budget for and keep our substantial bandwidth bills within an acceptable price range and aren't shocked or utterly destroyed!
We use a global CDN to serve our files and our bandwidth is charged by the 95th percentile method. Essentially, that means we're charged based on the speeds we deliver, not the total amount of files that are downloaded.
Thus, the faster users download from us, the more our bandwidth bills will cost. By limiting the speeds, we ensure that our expenses remain linked to the number of users who use our site and not the connection speeds of our user base. As a result, it's far easier to budget our bandwidth bills based on our active user base because more users typically means more ad revenue which means the increased bandwidth costs will be offset by the increased advertising income.
If we didn't cap our downloads we could not budget in the same way. If you're reading this, you've cost us money. To keep this site running we need to pay a very hefty price. From direct expenses, like the servers and bandwidth that are used to serve the page content to you, to more indirect but equally important expenses like our office space, the staff that maintain and improve the site, the hardware we work on, software license fees, HR, payroll, legal fees, insurance and so on and so forth.
All of these expenses need to be accounted for in order to keep these sites up and running well. If you'd like a full breakdown of what Nexus Mods needs money for, we've dedicated an entire page of the site to an infographic that puts it all in to easy to read data points.
You can see that page here. In this age of Adblockers, we believe that the users who financially support the site should be rewarded for their help. Whether by directly donating towards the site by buying Premium Memberships or simply by choosing to not use an Adblocker while browsing the site, these users are the ones who help to keep the site up and fully operational. Without them, Nexus Mods would simply cease to exist.
We believe the help they provide, consciously or unconsciously, should be incentivised and rewarded. On the flip side, we do not want to punish users who want to use Adblockers but do not financially contribute to the running of the site. To do this you'll need to:. Finally, you should create a new topic on the forums including the test results.
If you like, you can use this format by copying it and replacing the sample data with your information:. I'm having download issues. What can I do? In order to investigate download issues that have been reported to us, we require the following information in the report: Country: The place you're downloading from, please make sure you are not using a VPN when testing as this may make this information inaccurate.
Test download speeds: You'll need to try and download each of our test files in this article. Your download link: The link generated for you when downloading a file. TraceRoute: This is detailed information about your connection to our services, which allows us to identify any common stalling points.
To get the information required, please follow the troubleshooting steps below, there is a posting template at the bottom of the article: Understanding what is within our control We do our best to provide access to all mods for users all over the world, however we are sometimes hampered by conditions beyond our control.
The sense checks Before we get into the more advanced troubleshooting, it's important to cover the simple problems we often encounter which can be fixed with relative ease. Downloads don't start: You should consult our " Troubleshooting website issues " page. This is normally caused by a browser addon or privacy settings. Make sure you stop any other downloads: We often find that users report issues while Steam is downloading a 40GB update in the background, which is hogging all your bandwidth.
This can also happen with Windows Update and any other software which automatically downloads content. Update your mod manager: If you're downloading with a mod manager, please ensure you have the latest version. You should also try and download files manually to see if the problem is exclusive to the mod manager, in these cases it may be more useful to seek support with your chosen application.
If you're still having problems, continue to the steps below. Server Tests In this section we'll be checking your maximum connection speed to each of our server locations. Getting an example download link We'll need to grab a couple of download links to add to the troubleshooting post. TraceRoute Test Next, we want to check the quality of the connection between your PC and our servers by performing a TraceRoute operation. To do this you'll need to: Open a command prompt window on your computer.
Type "tracert files. If you wish, remove any personal information such as your Windows account name from the copied text after you paste it.
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